Apology and notification
Due to malfunction in the system, inquiries submitted around 2020/11/19 (Thu) 11:00 ~ 2020/11/24 (Tue) 16:30 were not received.
If you have inquired us around this period, please inquire us again from this form.
We sincerely apologize for any inconvenience caused by this issue.
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Using Live2D Products
Troubleshooting technical issues while using Live2D Cubism, SDK, Viewer, Plugins. Questions about our user manual and tutorials.
Question BEFORE Purchasing
Questions about placing an order, purchase policy, and download.
Question AFTER Purchasing
Questions about your order, license key, and subscription.
Using Nizima Service
Please go to Nizima site Nizima site (Japan only)
SDK Release License
Publisher needs to obtain a license when releasing an application using our SDK.
Questions about Support Program for Educational Institutions.
Live2D Modeling and Production Service
Your inquiry will be sent to Live2D Creative Studio.
Application for Expandable Application
Please use “Expandable Application Publication License Agreement” application form.
Inquiries regarding recruitment.
* This is not an entry form.
Events, Contests & Promotion
Inquiries regarding Creative Awards, alive conference, and other promotional activities.
Have you tried Cubism user manual and tutorials?
They explain how to user our software by categories. It is the best way to find your answers.
Couldn't find your answers? Ask at community.
Please create an account and post your question in our Community.
Have you READ about the SDK Release License?
Learn how the licensing and Expandable Application works.
Have you tried our Live2D Help?
See Frequently Asked Questions (FAQ) and find your answer.
Please do NOT send sales promotions, solicitations, or any other inquiries not directly related to our products and services.
If you still have any questions, please contact us from the following inquiry form.
We normally respond within 3 business days (excl. weekends, national holidays, and new year).