CONTACT

Please select type of inquiry

Inquiries about Cubism Editor（incl. AE plug-ins and other related products）
- Software bug report / Technical questions
- PRO License
- Returns and Cancellations
- Student Discount Program
- Terms of Use (sample models and software)
- Educational Institutions
Inquiries about Cubism SDK
- SDK bug report / Technical questions
- SDK Release License (Publication License)
- Application for Expandable Application
Inquiries about Live2D Creative Awards・alive・other events
- Live2D Creative Awards
- alive
- Other
Inquiries about Live2D Creative Studio
- Live2D Production Service
- Live2D JUKU
Inquiries about nizima
- Using Nizima Service

Have you checked Cubism user manual, tutorials, or Live2D Help?

The manual and tutorials provide detailed instructions on how to use Cubism.
The Live2D Help page contains FAQs organized in various categories. It is the fastest way to your answer.

Go to Cubism Editor user manual and tutorials Go to Live2D Help
Couldn't find your answers? Ask at community.

Please create an account and post your question in our Community.

Post question in Community
I tried the above and could not solve the problem, so I send my question through the form.

Have you checked Live2D Help for FAQ?

A number in red ( ) in the error message dialog is the error code.
Please refer to the following license error help along with the error code.

【-1005 error】
License activation count exceeded. 【-132 Error】
License is not activated even when the license key is entered. 【-105 Error】
Unable to read message returned from the network. 【-153 error】
Duplicate license file. 【-154 error】
License deactivation failed. For other common questions, visit

Have you visited our Educational Institution Support Program page?

You can find the details of the program here

Go to Educational institution support program

Have you READ about the SDK Release License?

Learn how the licensing and Expandable Application works.

Go to the page

Have you read Terms of Use of “Live2D Creative Awards”?

If you have any other questions, submit your inquiry.

Have you checked Live2D Help for FAQ?

Can I return or cancel a product? I want to cancel my Subscription.
(I want to stop renewals.) I want to check the contract status. For other common questions, visit
I checked the help page and could not find a solution, so I send a question through the form.

Have you checked Live2D Help for FAQ?

Is there an academic license?
(Student Discount Program) I have not received Student Discount coupon I’m a student, but I do not have a school email address with .edu, or .ac domain. For other common questions, visit Help

Have you checked Live2D Help?

Can I sell my model files and works? Can I use it for my YouTube or Twitch broadcasts? Can I use the sample models for commercial purposes? Can I create and sell R18 content? For other common questions, visit Help

Please do NOT send sales promotions, solicitations, or any other inquiries not directly related to our products and services.

If you still have any questions, please contact us from the following inquiry form.
We normally respond within 3 business days (excl. weekends, Japanese national holidays, and new year).
Please allow the domain "live2d.com" to be received on the email settings.
If you do not receive emails from us, please check your spam folder.

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How can I check log.txt?

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Attach a model, animation, texture, audio file(cmo3、cmox、can3、canx、png、wav、psd、zip)
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